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Terms of Service (TOS)

Terms of Service (TOS)


Effective Date: 05/01/2025

Last Updated: 05/01/2025


These Terms of Service (“Terms”) govern your access to and use of CIVYL's services, including mobile apps, websites, and financial features. By using our Services, you agree to these Terms.


1. Eligibility


To use our Services, you must:

  • Be at least 18 years old (or have parent/guardian approval for youth accounts)
  • Reside in the United States
  • Pass identity verification and compliance screening


2. Account Use


You agree to:

  • Provide accurate, complete information
  • Keep your login credentials secure
  • Use our services only for lawful, personal purposes


3. Financial Services Disclaimer


Our financial services are provided through licensed and regulated third-party partners, including a sponsor bank. Your deposits may be held at FDIC-insured institutions. We do not hold or insure your funds directly.


4. Fees


We aim to provide a fee-free experience. Any applicable fees will be disclosed clearly before use. We may change our fee structure with advance notice.


5. Referral Program


If offered, referrals must comply with our referral terms and be made in good faith. Fraudulent use may result in account suspension and/or forfeiture of rewards.


6.  Termination


We may suspend or terminate your access to the Services at any time, with or without cause, especially if you violate these Terms or applicable law.

You may close your account at any time by contacting support.


7. Limitation of Liability


To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Services.


8. Dispute Resolution


Any disputes shall be resolved through binding arbitration under the laws of Wyoming (WY), unless prohibited by law. You waive the right to participate in class actions.


9. Updates


We may modify these Terms from time to time. Your continued use of the Services constitutes acceptance of the new Terms.


10.  Contact


For questions about these Terms:

Email: support@bankwithCivyl.com

Mailing Address: PO  Box 130097 Springfield. Gardens NY 11413

CIVYL Financial – FTC/UDAAP Disclosure

At CIVYL Financial, we believe financial services should be built on trust, fairness, and transparency. We are fully committed to complying with all applicable consumer protection laws, including those enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB) under the UDAAP provisions (Unfair, Deceptive, or Abusive Acts or Practices).


WHAT THIS MEANS FOR YOU:


  • No hidden fees. All pricing and terms are clearly disclosed up front.
  • No misleading claims. Our advertising, app descriptions, and marketing materials are designed to inform—not mislead.
  • No confusing fine print. We aim to make our language as easy to understand as possible.
  • Respect for your rights. We will never take advantage of vulnerable situations, nor interfere with your ability to make informed financial decisions.

If you ever feel something we’ve done doesn’t live up to this standard, please contact us directly at compliance@civylfinancial.com so we can investigate and make it right.

Your financial peace of mind is our top priority.

We’re building the future of banking—with integrity.


© 2025 Civil Financial Inc. All Rights Reserved.

CIVYL® is a financial technology company, not a bank. Banking services are provided by partner banks. Your funds are held in Members FDIC-insured accounts, up to $250,000.00. 

Email: support@bankwithcivyl.com

Business Hours: Mon - Fri 9:00 AM - 7:00 PM ET

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